Dear Flat Tummy Challenger,
So sorry you're having trouble finding your email! This is one of our toughest issues to solve, because we send the emails the same way every day, at the same time once you have signed up and the problem is actually due to the way all the different email servers work.
Some have stronger filters than others. Which just may end up in your spam folder.
We can tell you from looking up hundreds of people that in every case the email has been sent (the emails are automated to go out), but it has not been opened, which means it's getting sent to you, but it's skipping your inbox.
If you can't find your confirmation email, it's either gone into your junk or spam, or you accidentally mis-typed your email and we weren't able to deliver to you. If you suspect that may be the case, simply try signing up again, type carefully, and if it works you should see your confirmation email shortly. But if it doesn't work be sure to look in junk or spam for that confirmation message.
This is the reason why we ask you on the very first day in your welcome email to create a filter for Sylvia Favela's emails, add her to your contacts (email@example.com) and look every day at the same time for your email - if you don't see it , it's in your junk folder. Delaying looking for it there can cause it to have already been deleted.
If you are using your phone to look for your missing email in your junk folder, this doesn't always work.
The regular email phone app doesn't always store all the emails to save bandwidth - and junk messages get deleted fairly regularly.
Best thing to do if an email isn't in your inbox is to search for it in junk/spam from the email provider's app (i.e. the yahoo app or the gmail app) if you're on your phone, or from your regular computer or laptop.
We've had many people write us back to say, oops...I found it in junk but it didn't show when I was looking on my phone.
The emails are sent daily at the same time on an automated timer.
So, if you find one is missing, it's not because we did not send it - it's because it ended up in the wrong place. Unless you check right away, it's possible it has already been deleted.
We know it can be frustrating and we are sorry that you're having trouble. We want you to be able to do the challenge and it's super inconvenient.
Unfortunately, we do not have any control over the way all the email servers work. Email companies like yahoo, hotmail, live.com and work and school accounts are the worst and the most inconsistent for us. It's really odd, you'll get most of our emails but then randomly they'll filter out your day 3 or 4. Weird!
We don't know any way to fix this because it isn't something we do on our end - we do everything the same every day, and are a well respected sender.
One of the reasons we ask you to confirm your email is so that we can show our email service provider that we are taking every precaution possible to verify you want to receive email from us.
But because so many businesses send spam, and email companies all vary in the way they sort messages, we do always recommend using the BEST email you have - and we have the fewest problems with gmail accounts. It's almost worth getting a gmail account for the challenge is you want to make sure you get all your emails!
Since you're here, it appears your email has already gone missing - please do a thorough search for it the way I described above (not just on your mobile app). You can search for "Sylvia Favela" or "firstname.lastname@example.org".
Our team can help you by sending your email again if you can't find it, but due to the high volume of email we receive daily we cannot guarantee that we can help everyone with this issue every time.
Check that you have followed these steps:
1. Registered for the challenge with your BEST email.
Email accounts with known issues include Yahoo, Hotmail, Live.com, .edu and work accounts - you may be able to get your emails at these email addresses, but due to the strong spam filters on these email servers, many emails end up in junk or spam or don't even make it to you at all. That is why GMAIL is the most likely to deliver, however, emails may go into a different folder like "Promotions".
Want to update your email address? Use the "Manage Your Account" link at the bottom of an email you've previously received or contact us at email@example.com and let us know what email you'd like to update to, as well as which email you'd like to update from.
2. Clicked on the LINK in the confirmation email that you get right after sign up.
Why? Confirming that we have the right email address is one of the way we get permission from your email server to send to you, and it also verifies that we have the correct email address. It's easy to mistype on a mobile device, so if you haven't found your confirmation email, check your junk or spam or it may be possible that you typed your email address wrong.
3. Add Sylvia Favela to your contacts: firstname.lastname@example.org, mark it as a safe sender and create a filter for your emails from her to go to your inbox.
Why? if your email doesn't know that we are supposed to be writing you, it might block our emails or send them to spam or junk.
Emails get sent AUTOMATICALLY at the same time every day. Get in the habit of checking for it each day, and if you do not see it, chances are it's in your junk or spam.
Keep in mind that looking for email on your mobile device may not always search all folders, so you may want to check from your desktop or laptop.
If you find it in your junk, MOVE IT TO YOUR INBOX and follow the prompts to alter your email service that you want all messages from us to go to the inbox.
GMAIL Users: You'll have the BEST luck getting all your emails, BUT they often go to a different TAB in your account.
This is not always obvious on your mobile device so it's VERY important that you add a STAR to Sylvia Favela emails, ADD HER as a contact, and DRAG any emails you find in your PROMOTIONS TAB from her to your PRIMARY INBOX and follow the prompt from Gmail to always put her messages in your inbox.
Skipping any of these steps basically means you may or may not get all of your challenge content.
YAHOO, MSN, HOTMAIL: You may have some issues getting all of the emails, as some of them inevitably get filtered to spam and until you specifically ADD HER AS A CONTACT, A FILTER for emails from Sylvia and/or mark us as a SAFE SENDER. Please follow these steps so you can get your emails.
WORK or SCHOOL EMAIL: It's not ideal to use your .edu email address or any address that's issues to you from your work server. These emails almost always get about 50-50 deliverability EVEN AFTER YOU CONFIRM.
These servers have mega high spam settings and even emails you want will get auto-sent to spam. So SIGN UP with YOUR personal email or get a Gmail account.